MANILA, Philippines — According to an Australian firm’s study, Ninoy Aquino International Airport (NAIA) remains one of the worst airports worldwide and ranks last among busiest gateways globally.
Compare the Market conducted an assessment that determined that NAIA scored an inexcusably low 0.24 on its scale of zero to 10, where 10 is considered highest; making it one of the worst airports worldwide.
Google user ratings gave the NAIA an average score of 3.8 out of 5, earning them one of the poorest marks overall and in certain categories.
From 1-10, the NAIA received ratings of 6.6 for efficiency, accessibility, service delivery and cleanliness.
Compare the Market has assessed all airports analyzed with Skytrax as an industry standard for flight report totals and ratings.
Southeast Asia placed Singapore Changi Airport (2nd) and Thailand Suvarnabhumi International Airport (11th) ahead of NAIA in rankings for airport performance.
Malaysia, Indonesia and Vietnam also rank higher than NAIA airport, placing 19th, 39th, 53rd respectively.
Hong Kong International Airport led global rankings with an exceptional score of 9.44, beating out Changi Airport which is widely known for being among the finest worldwide.
Haneda Airport, Incheon International Airport and Hamad International Airport all topped the global leaderboards for top gateways.
Compare the Market has also recognized NAIA as being among the 50 busiest airports worldwide when considering passenger footprint, flights per day and number of destinations served.
Compare the Market took into account user ratings on Google for airports when ranking them, as well as passenger services quality assessed by Skytrax based on its star ratings system. To identify the highest rated airports, they considered both user feedback on Google as well as Skytrax star ratings when making their selections.
NAIA has become widely infamous as an incompetent airport, with problems in flight delays, internet speed, safety and sanitation being just a few issues plaguing it.
BusinessFinancing.co.uk listed Hong Kong airport as one of the four worst for business travellers across Asia and the Middle East.
San Miguel Corp.-led New NAIA Infrastructure Corp. holds some hope, since it assumed responsibility of running the NAIA starting September.
The concessionaire will undertake the P170.6-billion rehabilitation of NAIA with an eye toward increasing passenger capacity to 62 million annually and increasing flight movements by 48 flights an hour.
